Field Service Management

Field Service Management Software Modules

Our core work order software product

Dispatched is our main work order and field service management software product. It's designed to help work flow by providing a simple interface where you can enter work orders. These work orders are then available in real time to your field technicians and can be assigned with a simple click.

Modules Included

While the core version of Dispatched is enough for many industry business, there are several modules available which enhance the experience.

Mobile Module

The mobile module was created to provide a truly affordable MRM (Mobile Resource Management) solution. Also known as field automation, the mobile module allows for real time communication to and from field technicians. If your field technicians use mobile devices that can access the internet, you will greatly benefit from this feature.

For best performance, many companies choose to use laptops or tablet PCS with network air cards. While SMS (text messaging) is included, Dispatched Mobile features real time, two way communication with field personnel. Customer signature capture and in field printing or emailing of service tickers is also included. Even your sales force can utilize the mobile features of the software to automate their tasks. A true CRM software solution, Dispatched Mobile is the ultimate in mobile resource management.


Accounting Module

The accounting module is an add-on to the core dispatching program. Designed for fast and easy integration with QuickBooks, this module allows you to eliminate double entry altogether.

When used with our Dispatched mobile service, even field technicians or sales personnel can total invoices or estimates in the field.

Remote Mobile Dispatcher module

The Remote Mobile Dispatcher module was designed for fast and easy in field scheduling and assigning work orders. This module allows you to work from anywhere!

When used with the Dispatched Mobile Module , even field technicians or sales personnel can assign, create, schedule and dispatch work orders.

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Preventive Maintenance Module

Choose your customer, specify how often service occurs, and the software automatically creates a work order for that customer at an interval of your choosing. It's that simple!

More Information

Need to assign the same technician for each recurring service agreement? No problem. Simply choose the date and technician, and the software will automatically block off that time slot on the schedule/calendar for that technician. Invoice service agreements using Quickbooks items quickly and easily. Quickbooks items can be setup to invoice using progress billing, allowing for accurate accounting of maintenance services.

Barcode Module

The Dispatched Barcode module was designed for fast and easy barcode generation. This module allows you to barcode your inventory, non-inventory, Quickbooks items, and equipment. When used with our Dispatched Mobile module, even field technicians or sales personnel can scan a computer generated barcode price list.

More Information

Dispatched uses barcode 128 to allow your Quickbooks item list to remain intact. Upon entering the product into the system, it will be converted into a barcode that can then be scanned by using a barcode reader such as those made by Motorola, Symbol or Intermec.

GPS Module - Add On

The GPS (Global Positioning System) module is an add-on to Dispatched. Fully integrated into the mapping system, the GPS module features real time positioning of service vehicles. A GPS device is mounted inside the service vehicle and connected to a wireless carrier such as Sprint, Nextel, Verizon, AT&T, and more.

More Information

GPS data is fed in real time to Dispatched which can also be used for speeding alarms, unauthorized zone alarms, and historical reporting. The Dispatched GPS module features accurate GPS software, that provides reliable information to help reduce fuel costs and misconduct among field technicians. If you are looking for a total mobile resource management solution for your service business, Dispatched has an all inclusive software solution.
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