Service Ticket Software
If your business management process includes providing services (creating service tickets and work tickets) by having service trucks or personnel in the field, you need some type of dispatch logistics and work order software to adequately manage your service tickets and work orders. Whether installing new equipment or servicing existing equipment, the right service ticket software package can eliminate paperwork, provide work ticket management, and drastically reduce fuel costs and labor. At the same time, the right work ticket software can greatly enhance office efficiency and customer service. Dispatched was designed for service based companies including the HVAC, plumbing, telecom, municipal, oil and gas petroleum, and any specialty contractor industry with service tickets and service vehicles in the field.
Service Work Order Tickets and Dispatch
Service tickets or work order forms can be customized and organized in the work ticket software system according to your specifications. With built in scheduling software and mapping software, your dispatcher can efficiently route and schedule jobs and services using current business management logistics.
GPS Vehicle Tracking
With the optional GPS package for Dispatched, service trucks and service vehicles are tracked in real time, right on the same mapping screen that shows the work ticket address and service locations. GPS vehicle tracking is an optional module that can be added to Dispatched for a complete service ticket software solution. Fully integrated into the complete dispatch software system is the mapping and GPS tracking. Since it is a real time GPS system, your dispatcher will see the exact truck location on the same map system that shows where each job is. Available on a variety of networks including Alltel, Verizon, Sprint, and AT&T, Dispatched includes optional GPS tracking for any service based industry. The GPS tracking system includes store and forward capabilities. This allows the vehicle to travel outside the coverage area and still record GPS information. Once the vehicle comes back in to coverage, the stored information is sent back to the service ticket software.
Equipment and Asset Management
Managing customer equipment and in field assets is also included in Dispatched. When your technicians are servicing equipment, full access to the service ticket history and equipment information is available for each job site. The equipment section can also keep valuable asset information such as make, model, serial number, etc. As an additional service to your customers, you can even provide them web access to view this information and the service history for each asset. Asset Management for your service industry is a valuable feature included in Dispatched, the best service ticket software program.
Mobile Field Service
With service technicians in the field, Dispatched includes full mobile capabilities. Service technicians can use a variety of mobile devices from smart phones, PDAs, laptops, tablet pcs, or rugged devices. These devices provide real time access to work orders, work tickets, equipment, mapping, inventory, work performed, email, and in field printing of receipts. The mobile device can even capture the customer's signature electronically. Field technicians can complete the work ticket with pre-listed custom phrases of work performed (eliminating mis-spelling), add parts and items, and capture the customer signature on the device. Since the system is real time, a completed service ticket can be invoiced immediately. With the mobile field service option, you need to look at this service ticket software and business management system.
Learn more about Dispatched service management software for your industry by following these links.
About DeFNiC Software
DeFNiC Software is a computer software company specializing in optimization of time and resources for small to large businesses that utilize a mobile field workforce in dispatch software related industries. Our suite of software products are designed to provide Mobile Resource Management (MRM) specifically to the Field Force Management (FFM) and Field Service Automation (FSA) sector. We provide software that automates most of the normal functions involved in managing dispatch field personnel. Our suite of software products can be tailored to meet specific needs of service related industries with a mobile workforce.
Each service ticket can be customized to your company's needs. In addition, as a full service software company, we offer complete custom work ticket software development.