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Remote Mobile Dispatcher
Mobile Dispatcher is an additional module to Dispatched - Service Management Software that allows for in field scheduling, dispatch, and assignment of work orders. Mobile Dispatcher is software designed for dispatchers who are on the move.
As a dispatcher, you can't always be in the office. With the Mobile Dispatcher module, work orders can still be properly assigned while away from the office. Whether you use a laptop, tablet pc, or mobile phone, Remote Dispatcher allows you to schedule and dispatch while out of the office.
Remote Dispatcher lets you customize the software to your needs. Have multiple personnel responsible for scheduling? No problem, simply choose the personnel that you wish to grant Remote Dispatcher access. Work orders are then available for your dispatcher(s) to assign and schedule while in the field.
Remote Dispatcher is an add on module to Dispatched - Work order management software.
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Work Order and Dispatch
Service tickets or work order forms can be customized and organized in the dispatch software system according to your specifications. With built in scheduling software and mapping software, management can efficiently route and schedule jobs and services using current business management logistics.
GPS Vehicle Tracking
With the optional GPS package for Dispatched, service trucks and service vehicles are tracked in real time, right on the same mapping screen that shows the jobs and service locations. This is not a website. Fully integrated into the complete dispatch software system is the mapping and GPS tracking. Since it is a real time GPS system, your dispatcher will see the exact truck location on the same map system that shows where each job is. Available on a variety of networks including Alltel, Verizon, Sprint, and AT&T, Dispatched includes optional GPS tracking for any service based industry.
Equipment and Asset Management
Managing customer equipment and in field assets is also included in Dispatched. When your technicians are servicing equipment, full access to the service history and equipment information is available for each job site. The equipment section can also keep valuable asset information such as make, model, serial number, etc. As an additional service to your customers, you can even provide them web access to view this information and the service history for each asset. Asset Management for your service industry is a valuable feature included in Dispatched.
Mobile Field Service
With service technicians in the field, Dispatched includes full mobile capabilities. Service technicians can use a variety of mobile devices from smart phones, PDAs, laptops, tablet pcs, or rugged devices. These devices provide real time access to work orders, equipment, mapping, inventory, and all aspects of the job. Field technicians can complete the work order with pre-listed custom phrases of work performed (eliminating mis-spelling), add parts and items, and capture the customer signature on the device. Since the system is real time, a completed ticket can be invoiced immediately. With the mobile field service option, you need to look at this dispatch software business management system.
Learn more about Dispatched service business software for your industry by following these links.
About DeFNiC Software
DeFNiC Software is a computer software company specializing in optimization of time and resources for small to large businesses that utilize a mobile field workforce in dispatch software related industries. Our suite of software products are designed to provide Mobile Resource Management (MRM) specifically to the Field Force Management (FFM) and Field Service Automation (FSA) sector. We provide software that automates most of the normal functions involved in managing dispatch field personnel. Our suite of software products can be tailored to meet specific needs of service related industries with a mobile workforce.