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Implementation Process

 

Challenge:

Keep a detailed account of how much time is spent related to work orders by your office personnel for one day.

Solution:

With Dispatched Software, that time could be reduced by 75%.

 

 

 

Paper Work Order Systems - Why manual paper work order systems fail.

The Way It Has Always Been Done:

Paper work orders have served their purpose since the dawn of service businesses.  Basic components of a paper work order include a customers name, address, phone numbers, and a description of the problem or service to be performed.  The paper work order is then placed in some sort of filing system until it is scheduled or given to a service technician.  Once the technician has completed the work, the paper work order is filled out and turned back in to the office.  Usually, the work order is then reviewed and turned in to accounting for invoicing.  Once the work order has been invoiced and any payments applied, it is attached to the invoice and filed away (among years of filing cabinets).  An invoice or statement is then generated and mailed to the customer.  This is a good system, but it has several flaws:

 

 

 

 

 

How Work Order Software Works ...

  1. No readily accessible customer history.  (someone has to physically dig through the filing cabinet)
  2. No backup of information.  (What if the field technician forgets to turn in the work order?)
  3. Paper, paper, and more paper.  (How many filing cabinets, or boxes, of information do you have?)
  4. Handwriting.  (Believe it or not, reading someone else's handwriting can be a daunting task.)
  5. You get the point.  (The list goes on and on.)

 

Service Ticket Life Cycle

 

If your core business is service, contact us at 877-434-7724 for a customized software solution.