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Field Service Management Software

 

                                       

 

 

 

Field Service Software

Field Service Management (FSM) is also known as Field Force Automation (FFA).  Software that manages field services will optimize the business processes associated with having field personnel.  Dispatched combines work order management, CRM, mobile wireless field service, dispatch, and customer equipment management into one complete service management solution.  The mobile system connects the field service technician with the backend office system in real time.   

The field application is web based and allows your field technicians to manage work orders and customer information.  A complete field service management software solution, Dispatched covers all aspects of field service management.  

How the Mobile Field Service Software works:

Complete with full security features, field technicians log in using a username and password.  Once in the system, field technicians can view assigned work orders or create new work orders.  With the Mobile Dispatcher Solution, designated technicians can assign and dispatch work orders to other technicians without having to go back to the office.  Fully customizable, key features of Dispatched - field service management software include:

Field Personnel can view, update, receive, and create work orders, view customer information, and view and edit customer assets or equipment.  Simple and easy to use customizable screens, allow your field technicians to view and update the information that is important to them.  Dispatched is a complete mobile field service management software solution.

Next Steps:

 

Work Order and Dispatch

Service tickets or work order forms can be customized and organized in the field service software system according to your specifications.  With built in scheduling software and mapping software, your dispatcher can efficiently route and schedule jobs and services using current business management logistics. 

GPS Vehicle Tracking

With the optional GPS package for Dispatched, service trucks and service vehicles are tracked in real time, right on the same mapping screen that shows the jobs and service locations.  This is not a website.  Fully integrated into the complete service managemtent software system is the mapping and GPS tracking.  Since it is a real time GPS system, your dispatcher will see the exact truck location on the same map system that shows where each job is.  Available on a variety of networks including Alltel, Verizon, Sprint, and AT&T, Dispatched includes optional GPS tracking for any service based industry. 

Equipment and Asset Management

Managing customer equipment and in field assets is also included in Dispatched.  When your technicians are servicing equipment, full access to the service history and equipment information is available for each customer's site.  The equipment section can also keep valuable asset information such as make, model, serial number, etc.  As an additional service to your customers, you can even provide your customer with web access to view this information and the service history for each asset.  Asset Management for your service industry is a valuable feature included in Dispatched.

Learn more about Dispatched service management software for your industry by following these links.

About DeFNiC Software

DeFNiC Software is a computer software company specializing in optimization of time and resources for small to large businesses that utilize a mobile field workforce in service related industries.  Our suite of software products are designed to provide Mobile Resource Management (MRM) specifically to the Field Force Management (FFM) and Field Service Automation (FSA) sector.  We provide software that automates most of the normal functions involved in managing service field personnel.  Our suite of software products can be tailored to meet specific needs of service related industries with a mobile workforce. 

 

Each work order ticket can be customized to your company's needs.  In addition, as a full service software company, we offer complete custom work order software development.